Grocery Delivery Workers Project - Incite at Columbia University

The Grocery Delivery Workers Project was a mixed methods study of the expanding grocery delivery industry.

Making use of sales data, online customer reviews, worker reviews, surveys, and interviews with delivery workers, the project sought to explore a variety of pertinent questions about the grocery delivery industry, including:

• What is the composition of the grocery delivery workforce?
• What is the nature of grocery delivery work?
• Relatedly, how do workers respond to unfairness at work?

Using natural language processing methods, the project also to explored the discursive trends across online reviews of grocery delivery companies.